MOTOTRBO

Increase your mobile work team's operational efficiency with MOTOTRBO digital two-way radios from Motorola. MOTOTRBO delivers exceptional voice quality, extended battery life, increased capacity and the industry's largest application developer program for increased productivity and enhanced worker safety.

Customer satisfaction is an important driver for success in the hospitality markets and work order management.CRM applications provide the ability to expedite response and resolution of customer issues, enhance efficiency of personnel responding to requests, generate reports to measure CRM and review operations, work flows, processes and track open issues.

360 Service

360Service Provides a Comprehensive Service Request, Work Order, Preventive Maintenance, Inspection and Asset Management System.

The solution is delivered via the Internet to your standard browser for a small monthly fee. Everyone in the organization can access the data and there is no hardware to buy or software to install. The system is an integrated set of modules that when deployed together provide a complete solution to any maintenance and service requirement.

360Facility provides the tools to help your team:

Improve Operational Efficiency
Improve Tenant Satisfaction
Improve Team Communications
Benchmark Overall Performance

Key Features

Work Management
Preventive Maintenance
Knowledge Management
Inspection Management
Visitor Registration
Emergency Management

AnyWhere Tenant Service Request

Deliver responsive, high quality service. Exceed your tenants' service expectations. Your tenants want fast, responsive, quality service. And you have to deliver these high levels of service in the face of constant pressure to reduce your operating costs.

Angus AnyWhere Tenant Service Request is a fully web-enabled service management solution specifically designed for commercial real estate. Detailed and optimized service request life cycle tracking creates an environment where service accountability is welcomed.

It's a real-time application that interacts with a broad range of handheld wireless messaging devices to speed service delivery. Specialized request management tools keep coordinators constantly in touch with service levels, ensuring consistent attention to service. Customized, easy to use Tenant Services Interface can reduce your phone call load up to 80%.

Tenant Service Request pre-defines tenant billing rules, simplifies tenant chargeback processes, reduces revenue leakage and increases accuracy.

Benefits

Customized Tenant Services Interface enables consistent branding of your service offering.
Increases tenant satisfaction levels by enabling faster, higher quality service.
Increases Service Team productivity with real-time paperless workflow.
Increases tenant chargeback revenue and billing accuracy.
Improves accountability across Service Team.
Reduces tenant service phone calls and increases service delivery efficiencies.

Key Features

At a glance view of real-time service level conditions and requests which require attention.
Permanent detailed request and work order life cycle tracking.
Certificate of Insurance check when issuing work orders to vendors.
Automated work order routing and escalation.
Pre-configured tenant billing rules including special tenant rule overrides.
Quick search for requests or work orders.
Custom and branded internet based Tenant Services Interface.
Wireless and paperless dispatch through to closure with a broad range of wireless messaging devices including cell phones, two-way pagers and BlackBerry® devices (allows for paper if required).
Integrates with commercial real estate A/R systems.

Guestware

In Tune with The Guest 24/7
Guestware provides you with the industry's most robust and flexible guest experience management system. Its innovative Welcome Intelligence establishes a one-to-one relationship with the guest, from marketing communications and loyalty to pre-arrival and service delivery throughout every stay.

This comprehensive solution integrates with other hotel systems to make it easier for the guest at every touch point—delivering satisfaction for the guest and streamlining processes for the hotel. The result: increased revenue and lower operating costs.

Guestware recently surpassed their 400th installation of the latest Guest Experience Management (GEM) software.

All together now: marketing + service delivery
Guestware unique guest recognition system combines the marketing aspects of CRM with the service delivery aspects of a guest response system to provide an integrated guest experience management system that enables you to consistently exceed guest expectations.

The synergy from leveraging the same database for both marketing and service delivery provides continuity of the guest experience throughout the lifetime of the relationship.

Working Together

CRM and Loyalty
Service Delivery
Reports and Analytics
Hotel System Integration

Optimize the entire guest experience

Exceptional guest service
Perfect guest rooms
Effective service recovery
Proactive guest recognition
Targeted guest marketing
More loyal customers

Get more done with less effort

Expand revenue opportunities
Enhance guest satisfaction
Increase staff productivity
Lower operating costs
Deploy globally

Flexible and scalable deployment
Guestware provides solutions for every type and size of property, from individual hotels to large international brands. Guestware technology is highly configurable with a scalable database design to support varying customer requirements, including unique brand initiatives, operational standards and multilingual capabilities.

HotSOS

Turbo Charge Communications At Your Hotels With HotSOS and MOTOTRBO™.

Making sure that the right information gets to the right person at the right time is the essence of communication. The power of HotSOS is turning information into communication that hotels can use to optimize service and give guests that "Wow!" experience. Motorola's exciting new MOTOTRBO™ Professional Digital Two-Way Radio System takes familiar radios and adds a two line text display for data. Together, they are a powerful combination to turbo charge communication at your hotels.

Smarter Integration. Better Communication
MOTOTRBO™ gives you the best of both worlds - familiar voice communcation by radio and wireless text messaging all in one device. HotSOS ensures that all guest incidents, requests, service orders, and even escalation alerts, are automatically communicated to your team's MOTOTRBO™ radios. Staff can instantly update service order status and guest information in real-time at the touch of a button, without involving a dispatcher.

Cost-Effective, Onsite Solution
MOTOTRBO™ allows your team to communicate with HotSOS instantly. HotSOS service orders are automatically routed to the right person, at the right time, everytime using easy-to-read text messages. Since MOTOTRBO™ is a completely onsite solution, there aren't any recurring monthly carrier fees to deal with and communication is virtually instantaneous.

Best of all, the interface between HotSOS and MOTOTRBO™ is direct so there is no other software or middleware to buy.

Benefits

Instant Notification of Guest Requests, VIP Arrivals, Service Orders, Incidents, And Escalations From HotSOS.
Lower Cost Of Ownership.
Voice and Data Communications All On One Secure System.
Improved Mobility, Responsiveness, and Guest Satisfaction.
One Time Fixed Cost Means No Monthly Airtime or Usage Fees.

Downloads

The HotSOS Story
HotSOS MOTOTRBO Brochure
Acqualina Case Study

hotel ServicePro

Hotel Guest Service and Maintenance Software.

hotel ServicePro is the lodging industry's most significant technology development in the past ten years. It is a Computer Maintenance Management System (CMMS) which automates the communicating, scheduling, tracking and reporting of safety requirements, preventive maintenance, guest requests, equipment management, capital expenditure and property improvement.

Whether it's used by a single property or deployed by a multi-brand, multi-property owner as a strategic initiative, the positive effects of using hotel ServicePro will be significant and long term.

The Results
hotel ServicePro is designed for hoteliers striving to exceed their guests' expectations by achieving peak performance in the areas most important to their guests.

Guest Expectations:

Clean Rooms
Well-Maintained Hotels
Safe, Secure Environments
Fast, Courteous Guest Service

Achieve These Results:

Highest Guest Satisfaction
Highest Intent to Return
Highest Guest Loyalty
Peak Staff Productivity
Lower Maintenance Costs
Lower Energy Costs
Longer Asset Life

Downloads

hotel ServicePro Brochure

HotelEXPERT

HotelEXPERT is installed in leading hotel brands worldwide and addresses virtually all guest-related and operations tasking. The recent deployment of version 6.1, release 50 expands the software's reach into a new variant of PMS software, dubbed by MSI as "Actuated PMS".

Through this module, HotelEXPERT triggers recovery tasks or preference-tasking upon a guest's return to a hotel, which in turn, establishes stronger customer loyalty.

HotelEXPERT does an extensive job tracking labor, parts, and service recovery costs on a service order. While not useful for all hotels, we do this for large hotels that wish to allocate costs and for vacation ownership resorts that need to ultimately bill back owners. Read on to see what tools will work best for your type of hotel.

Rapid Response
No matter how large or small the operation, HotelEXPERT Rapid Response can help any property. Examples include an increased response time, auto assign calls to correct departments, and improve department intercommunications. HotelEXPERT can manually allow users to prioritize work tickets allowing time for completion of work according to the guest request. Employees can be alerted that a guest is a VIP when the work ticket is received.

Smart Paging System
With the HotelEXPERT Smartpaging system, all work and guest requests are managed and dispatched to the appropriate department and employees, ensuring faster response times, and better service. Designed for multiple device and messaging platforms, HotelEXPERT Smartpaging is scalable to handle multiple device types at the same time.

MicroMain Facilligence

Facilligence is a 100% web-based CMMS/EAM offering. It is designed for larger entities and organizations with multiple maintenance offices, especially in the public sector.

MicroMain offers three CMMS/EAM software packages that help improve equipment maintenance, extend asset life, and reduce part inventories - resulting in lower operating costs. Maintenance Management and Maintenance Management for Healthcare are designed for facilities and campuses with a central maintenance office. Facilligence is ideal for large/public sector entities with multiple maintenance offices - such as a prison system or agencies with more than one site.

Manage maintenance, reduce costs, and track assets, labor, parts, tools, and more with this comprehensive system. MicroMain Facilligence is our 100% web-based CMMS/EAM offering. It is designed for larger entities and organizations with multiple maintenance offices, especially in the public sector. Facilligence simplifies your maintenance operations, work order management, preventive maintenance scheduling, asset tracking, and lease management.

Manage Multiple Sites

MicroMain Facilligence organizes your maintenance operations, work order management, preventive maintenance scheduling, and asset tracking across large organizations with multi-site maintenance offices. Use Facilligence's extensive reporting capabilities to ensure you have the information you need to efficiently track and analyze costs so you can gain efficiency and streamline your work flows. With visibility across multiple maintenance departments, you can determine and implement best practices across the board.

For larger organizations, such as prison systems or other state agencies, system accessibility and security are always a concern. Facilligence is a 100% web-based solution featuring high-level, enterprise-quality security functionality that makes it easy to handle large numbers of geographically dispersed users.

Milsoft's DisSPatch Outage Management System

Text messages and emails can now automatically be created and sent to notify critical personnel that an outage has occurred and is affecting customers.

With OutageMessenger, you can customize your notification protocol in many ways, making it easier than ever to send text messages and emails to those who need to be aware of vital information. Texting is a highly visible medium, which allows almost instantaneous dissemination of information. The moment your Milsoft OMS software detects an outage, OutageMessenger can automatically initiate your pre-determined text message or email notifications. So, no matter where your team is, you can feel confident that they have been notified.

Automatic text messaging and email? Doesn't get much easier than that!

OutageMessenger allows the user to create distribution lists with criteria from any field in the outage table. Examples:

Notify district managers when an outage affects their district.
Notify executives when an outage affects more than 100 customers.
Notify key account managers when priority customers are affected.
Notify foremen when outages occur in their district.

Key Features

A Windows service that automatically sends text messages or emails when outages happen.
Sends change notifications when specified attributes of the outage change.
Allows the user to specify different content for text messages and emails.
Gives the user the ability to include any field from the outage table in the message content.
Detects when an outage is expanding and waits a specified time to determine if an upline device will be predicted open before sending a text message or email.

Downloads

Milsoft's DisSPatch Outage Management System Brochure

SynergyMMS

SynergyMMS is the maintenance management solution preferred by several of the world's largest hotel companies. Providing business tools that create effective communication between critical departments in hospitality, SynergyMMS improves response times and efficiency of personnel. Improvements in accountability result in improved guest loyalty and increased revenue.

Target Markets

Hospitality

Sprite™ TW255

Mobile Workforce Management for MOTOTRBO™ Radios

The Sprite™ TW255 is a software APP for Motorola MOTOTRBO™ portable and mobile radios, providing an effective tool for collecting in field data such in as School Bus Time & Attendance, Utility operations, aircraft re-fueling, hospitality supply requests etc. The TW255 MOTOTRBO™ software APP provides users with the ability to fill in FORMS data directly into a MOTOTRBO™ radio and send to a Host End Workforce Management System.

Custom FORMS can be generated using Tallysman's Windows based FORMS Builder application and loaded into the MOTOTRBO™ radio. The TW255 also supports Job Ticket dispatch with associated FORM's for Reply, e.g. Accept Job, Decline Job. Tallysman's Mobile Workforce Management Solution provides a complete system solution to manage field workers activities.

Features

In field data collection - TW255 FORMS APP installs on MOTOTRBO™ expansion board.
No lost forms information - FORM messages are logged and positively acknowledged ensuring no loss of data.
Forms Builder - Easy design of custom FORMS.
Job Tickets - Job Ticket dispatch with Reply Prompts.
Forms/Job Ticket Logging - All completed Forms are logged and retrievable OTA.
Timestamp - All activity reports.
GPS Tracking - GPS tracking of workforce activities.
Reports - Comprehensive FORM APP reports (export).
Simple Integration - to existing Host Systems.

Downloads

Sprite™ TW255 Brochure